Refund policy

Refund & Shipping Policy

Overview

We take great pride in the quality and freshness of our baked goods. Because many of our products are perishable, we have specific policies in place to ensure fairness while protecting the integrity of what we create.

Shipping Policy

We ship all orders via UPS. Customers may select their preferred shipping speed at checkout.

Important:

• UPS Ground shipping is not guaranteed. Delivery times may vary and are subject to delays beyond our control.
• We cannot guarantee freshness or condition of perishable items when shipped via UPS Ground due to potential transit delays.
• By selecting UPS Ground, you acknowledge and accept the risk of delayed delivery and possible spoilage.

For time-sensitive or perishable orders, we strongly recommend selecting an expedited shipping option.

Refund Eligibility

We will honor refunds or replacements under the following circumstances:

• The product arrives damaged due to shipping mishandling (with proof)
• You receive the wrong item
• There is a quality issue not related to shipping delays

Non-Refundable Situations

We do not offer refunds or replacements for:

• Spoilage or quality issues resulting from delayed delivery with UPS Ground
• Incorrect shipping addresses provided by the customer
• Orders where the recipient is unavailable to receive the package in a timely manner
• Minor cosmetic imperfections that do not affect product quality
• Orders delayed due to weather, carrier disruptions, or other circumstances outside of our control

How to Request a Refund

If you believe your order qualifies for a refund or replacement, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Requests without photo documentation may not be approved.

Our Commitment

We are committed to making things right when issues are within our control. At the same time, we ask customers to carefully select appropriate shipping methods for perishable items to ensure the best possible experience.

Questions

If you have any questions before placing your order, please contact us. We’re happy to help you choose the best shipping option for your needs.